SHIPPING AND DELIVERY

Darts Online ships Australia and New Zealand wide. We also offer international delivery to Singapore, Hong Kong, Malaysia, the Philippines and Thailand. All orders are packed and dispatched from our warehouse in Perth, Western Australia.

Dispatch

Please note that Darts Online does not operate on public holidays or weekends. We aim to dispatch orders within 1 to 2 business days. During peak periods and sales this can take longer.

When your order has been dispatched you will receive a confirmation email notification with tracking.

Shipping costs

Shipping carriers and rates are calculated at checkout based on your order and location. You'll be able to view all available options and choose the service that suits you best before completing your purchase.

Delivery times

Australia Most deliveries take between 1 and 6 business days depending on your location and chosen carrier, with regional and remote areas taking longer. Express services such as Express Post and StarTrack are available at checkout for eligible orders.

New Zealand 2 to 7 business days.

Singapore, Hong Kong, Malaysia, the Philippines and Thailand 5 to 10 business days. Times do not include time in customs, which is outside our control.

All times are from dispatch. Carriers we use include Australia Post, StarTrack, Aramex, Couriers Please and NZ Post.

New Zealand GST

Prices shown to New Zealand customers include 15% GST, which we collect and pay to Inland Revenue. There is nothing extra to pay when your parcel arrives.

Singapore, Hong Kong, Malaysia, the Philippines and Thailand

Depending on the destination country, your order may be subject to local import duties or taxes. These are not included in your order total and are payable by you.

Receiving your parcel

If your parcel requires a signature and nobody is home, you will be notified via email, SMS or through the carrier's app with instructions on how to arrange pickup or redelivery. In some cases a card may be left at your address.

If your order has been marked as delivered by the carrier, Darts Online does not take responsibility for lost or stolen packages.

If you have Safe Drop or Authority to Leave enabled through your carrier account, your parcel may be left unattended at your address. Darts Online is not responsible for missing parcels where Safe Drop has been authorised.

Incorrect addresses

If your address is incorrect or your item is unclaimed and returned to us, a $12.85 return to sender fee will apply.

Damaged in transit

If your order arrives damaged, please let us know within 48 hours with photos of the item and the packaging. Our carriers require damage to be reported quickly, so telling us straight away means we can resolve it faster.

If there are any faults or damage to the products you received, please see our Returns and Refunds page. We arrange and pay for the return.

Contact us

If you have any issues with your delivery, please contact us.

Darts Online (APA Products Pty Ltd) contact@dartsonline.com.au | New Zealand customers: contact@dartsonline.co.nz Australia: 1300 16 16 54 | New Zealand: 0800 99 64 66